Shift Lead

A Shift Leader is a Team Member in charge of providing direct supervision and ensuring everything runs smoothly during their shift. You’ll ensure that the restaurant is a safe place for Team Members to work and customer to visit.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assign and direct daily duties for Team Members based on role, skills and shift needs
• Maintain high standards in restaurant cleanliness, sanitation, food quality, and guest satisfaction
• Uphold Toppers policies and procedures; provide feedback/coaching to Team Members as needed
• Be knowledgeable of delivery area map/traffic patterns to assist delivery drivers organize their routes
• Solve customer complaints quickly and with a smile
• Provide feedback to Team Members in a positive manner
• Train new Team Members on daily tasks
• Balance cash draw and prepare deposit

• Must be legally eligible to work in the United States
• Must be 18 years of age
• Must have a source of reliable transportation
• Previous quick service restaurant or supervisory experience
• Serve-Safe/Local or State Food Service Certification preferred

• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 50 pounds.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

• Flexible Scheduling
• Pay Advances through PayActiv.
• Meal Discounts (70% While working/50% when not)
• Free Uniform T-Shirt
• Referral bonuses for bringing new members to our team
• Rapid advancement opportunities – We offer a Manager–in–Training program with pay increase at each step of the training.
• All insurance benefits and 401(k) retirement when minimum service and average hours are satisfied**